Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
We currently ship in theSaudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman, and Kuwait.
For shipping outside of these countries, please reach out to our support through our helpdesk.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
– Saudi Arabia : 20 days
– United Arab Emirates : 20 days
– Bahrain: 20 days
– Qatar: 20 days
– Oman: 20 days
– Kuwait: 20 days
You can purchase on our website using a debit or credit card.
We additionnaly offer support for MADA, STC Pay.
You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: SAR and USD.
If your credit or debit card use another currency, then you will be charged in SAR or USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order by clicking the link “Track Your Order” found in the top menu section and bottom menu section on the website.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
